our contact address — for anything: a bug, a billing question, a security report, or just "is this the right tool for what I’m trying to do."
Contact
No ticket queue, no chatbot answering first. One address, read by the person who can actually do something about what you write.
Reporting a bug
Include what you expected, what happened instead, and the model name or decision ID if there’s one — that’s usually enough to reproduce it without back-and-forth.
Security issue
Same address works, or see Trust & Security for what’s already documented about how credentials and evidence are handled.
Before you write in
The FAQ and Docs answer most "how does X work" questions faster than waiting on a reply.
Response time
No guaranteed SLA on general questions. Business-plan customers get a 24h target — see pricing.